Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201700981 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2018
201701093 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations June 2018
201701134 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2018
201701288 Mental Welfare Commission for Scotland other Some upheld, no recommendations June 2018
201701625 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2018
201701813 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, no recommendations June 2018
201701848 A Medical Practice in the Fife NHS Board area admission / discharge / transfer procedures Upheld, recommendations June 2018
201702012 Inverclyde Health and Social Care Partnership clinical treatment / diagnosis Upheld, recommendations June 2018
201702044 Lothian NHS Board - Acute Division clinical treatment / diagnosis Some upheld, recommendations June 2018
201702113 North Ayrshire Health and Social Care Partnership policy / administration Not upheld, no recommendations June 2018