Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201708344 | A Medical Practice in the Tayside NHS Board area | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | July 2018 |
| 201708674 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | July 2018 |
| 201609237 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2018 |
| 201700130 | Dundee City Council | development plans - breaches / procedures and enquiries | Some upheld, recommendations | June 2018 |
| 201700190 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | June 2018 |
| 201700231 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | June 2018 |
| 201700271 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | June 2018 |
| 201700461 | Fife NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | June 2018 |
| 201700463 | Lothian NHS Board - Acute Division | nurses / nursing care | Upheld, recommendations | June 2018 |
| 201700589 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | June 2018 |