Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201707727

  • Case ref:
    201707727
  • Date:
    July 2018
  • Body:
    Anglian Water Business
  • Sector:
    Water
  • Outcome:
    Resolved, no recommendations
  • Subject:
    incorrect billing

Summary

Mr C made a complaint that Anglian Water Business unfairly made him pay a standing charge for a fourth Supply Point ID at his business premises, which was not in use. Following our initial investigation, the water provider suggested writing-off the remaining balance on the account in recognition of an ongoing charitable exemption on the account and the delays in responding to Mr C's complaint. As this was an acceptable resolution, we closed our investigation as being resolved, with no finding on the agreed complaint.

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Updated: December 2, 2018