Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201607551 Falkirk Council handling of application (complaints by opponents) Upheld, recommendations May 2018
201608259 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations May 2018
201608368 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations May 2018
201608381 Lanarkshire NHS Board communication / staff attitude / dignity / confidentiality Upheld, recommendations May 2018
201608514 Forth Valley NHS Board admission / discharge / transfer procedures Some upheld, recommendations May 2018
201608532 A Dentist in the Western Isles NHS Board area clinical treatment / diagnosis Upheld, recommendations May 2018
201608559 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Some upheld, recommendations May 2018
201608784 Scottish Prison Service supplies of books / newspapers etc Upheld, recommendations May 2018
201608787 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations May 2018
201608902 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Upheld, recommendations May 2018