Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201608947 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201609072 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201609351 | Clear Business Water | incorrect billing | Not upheld, no recommendations | May 2018 |
| 201609377 | Borders NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201609608 | University of Glasgow | teaching and supervision | Not upheld, no recommendations | May 2018 |
| 201609690 | Tayside NHS Board | admission / discharge / transfer procedures | Not upheld, recommendations | May 2018 |
| 201609718 | Scottish Prison Service | progression | Not upheld, no recommendations | May 2018 |
| 201609761 | Lothian NHS Board - Acute Division | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | May 2018 |
| 201700088 | Queen Margaret University | academic appeal / exam results / degree classification | Not upheld, no recommendations | May 2018 |
| 201700217 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2018 |