Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201700232 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations May 2018
201700272 A Medical Practice in the Dumfries and Galloway NHS Board area clinical treatment / diagnosis Not upheld, no recommendations May 2018
201700286 The Robert Gordon University academic appeal / exam results / degree classification Some upheld, no recommendations May 2018
201700353 Fife NHS Board clinical treatment / diagnosis Upheld, recommendations May 2018
201700411 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, recommendations May 2018
201700486 A Medical Practice in the Western Isles NHS Board area clinical treatment / diagnosis Some upheld, recommendations May 2018
201700584 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations May 2018
201700690 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations May 2018
201700904 Scottish Borders Council traffic regulation and management Some upheld, recommendations May 2018
201700995 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Some upheld, recommendations May 2018