Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201702734 | Aberdeen City Council | child services and family support | Not upheld, no recommendations | June 2018 |
| 201702832 | Partick Housing Association Ltd | repairs and maintenance | Not upheld, no recommendations | June 2018 |
| 201702939 | East Ayrshire Council | neighbour disputes and anti-social behaviour | Upheld, recommendations | June 2018 |
| 201703550 | Angus Council | other | Some upheld, recommendations | June 2018 |
| 201703707 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2018 |
| 201703848 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2018 |
| 201703875 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | June 2018 |
| 201704183 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2018 |
| 201704218 | Grampian NHS Board | admission / discharge / transfer procedures | Not upheld, no recommendations | June 2018 |
| 201704277 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | June 2018 |