Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201705682 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2018
201705974 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2018
201706036 Fife NHS Board clinical treatment / diagnosis Upheld, recommendations July 2018
201706050 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations July 2018
201706304 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2018
201706324 Scottish Environment Protection Agency delay Some upheld, recommendations July 2018
201706505 Greater Glasgow and Clyde NHS Board - Acute Services Division admission / discharge / transfer procedures Not upheld, no recommendations July 2018
201706572 Tayside NHS Board policy / administration Not upheld, no recommendations July 2018
201706687 Glasgow City Health and Social Care Partnership home helps / concessions / grants / charges for services Not upheld, no recommendations July 2018
201706827 A Dentist in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Upheld, recommendations July 2018