Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201607293 Lothian NHS Board - Acute Division admission / discharge / transfer procedures Some upheld, recommendations July 2018
201607947 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2018
201607956 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations July 2018
201608235 Aberdeen City Council repairs and maintenance Some upheld, no recommendations July 2018
201609139 Commissioner for Ethical Standards in Public Life in Scotland handling of application Not upheld, no recommendations July 2018
201609337 South Lanarkshire Council handling of application (complaints by opponents) Some upheld, recommendations July 2018
201700042 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Upheld, recommendations July 2018
201700107 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2018
201700213 Renfrewshire Council repairs and maintenance Upheld, recommendations July 2018
201700399 North Glasgow Housing Association Ltd repairs and maintenance Not upheld, no recommendations July 2018