Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201702909 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations August 2018
201702944 Ayrshire and Arran NHS Board nurses / nursing care Some upheld, recommendations August 2018
201703330 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2018
201703365 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations August 2018
201703851 Borders NHS Board clinical treatment / diagnosis Upheld, recommendations August 2018
201703997 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations August 2018
201704052 Dumfries and Galloway Council child services and family support Not upheld, recommendations August 2018
201704207 A Dentist in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Some upheld, recommendations August 2018
201704235 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2018
201704247 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations August 2018