Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201609703 Edinburgh Napier University special needs - assessment and provision Not upheld, no recommendations August 2018
201700001 Borders NHS Board clinical treatment / diagnosis Upheld, recommendations August 2018
201700674 The City of Edinburgh Council aids for the disabled (inc blue badges) / chronically sick & disabled acts 1970/72 Upheld, recommendations August 2018
201700734 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2018
201700894 South Lanarkshire Council care in the community Some upheld, recommendations August 2018
201700941 The Highland Council handling of application (complaints by opponents) Upheld, recommendations August 2018
201701142 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations August 2018
201701220 Fife Council complaints handling (incl social work complaints procedures) Not upheld, recommendations August 2018
201701234 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, recommendations August 2018
201701429 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations August 2018