Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201705733 Aberdeenshire Council handling of application (complaints by opponents) Not upheld, no recommendations September 2018
201705769 Fife NHS Board clinical treatment / diagnosis Upheld, recommendations September 2018
201705815 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2018
201705817 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations September 2018
201705833 A Dentist in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2018
201705871 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations September 2018
201706120 Blue Business Water Ltd communication / consultation Not upheld, no recommendations September 2018
201706364 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations September 2018
201706645 Lothian NHS Board policy / administration Not upheld, no recommendations September 2018
201706831 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations September 2018