Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201802288 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2018
201604293 An NHS Board area policy / administration Some upheld, recommendations September 2018
201604294 A Medical Practice in an NHS Board area communication / staff attitude / dignity / confidentiality Some upheld, recommendations September 2018
201605709 NHS National Services Scotland policy / administration Some upheld, recommendations September 2018
201607509 A Medical Practice in the Highland NHS Board area policy / administration Not duly made or withdrawn, no recommendations September 2018
201700707 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2018
201700731 Loch Lomond and The Trossachs National Park Authority policy / administration Not upheld, no recommendations September 2018
201700875 Shetland Islands Council school transport Upheld, recommendations September 2018
201700906 Glasgow City Council unauthorised developments: enforcement action/stop and discontinuation notices Some upheld, recommendations September 2018
201701009 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations September 2018