Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201704288 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations October 2018
201704393 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations October 2018
201704604 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations October 2018
201704629 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, recommendations October 2018
201704651 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations October 2018
201704671 Glasgow City Council noise pollution Not upheld, no recommendations October 2018
201704684 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations October 2018
201704839 Scottish Prison Service visits Not upheld, no recommendations October 2018
201705017 Argyll and Bute Health and Social Care Partnership complaints handling (incl social work complaints procedures) Not upheld, recommendations October 2018
201705203 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2018