Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201800339 The City of Edinburgh Council neighbour disputes and anti-social behaviour Not upheld, no recommendations November 2018
201800372 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2018
201800777 East Dunbartonshire Health and Social Care Partnership aids for the disabled (incl blue badges) chronically sick & disabled acts 1970/72 Not upheld, no recommendations November 2018
201800910 University of Glasgow complaints handling Upheld, recommendations November 2018
201801136 East Dunbartonshire Council primary school Not upheld, no recommendations November 2018
201801382 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2018
201801389 Business Stream incorrect billing Not upheld, no recommendations November 2018
201801464 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Upheld, recommendations November 2018
201801841 Wheatley Housing Group Ltd repairs and maintenance Not upheld, no recommendations November 2018
201802054 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2018