Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201707587 Scottish Government D-G Learning & Justice complaints handling Upheld, recommendations November 2018
201707853 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations November 2018
201707902 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations November 2018
201708352 Dumfries and Galloway NHS Board clinical treatment / diagnosis Upheld, recommendations November 2018
201708602 East Lothian Health and Social Care Partnership clinical treatment / diagnosis Not upheld, no recommendations November 2018
201708632 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations November 2018
201708706 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Upheld, recommendations November 2018
201709135 South Lanarkshire Health and Social Care Partnership child services and family support Some upheld, recommendations November 2018
201800172 A Dentist in the Tayside NHS Board area clinical treatment / diagnosis Upheld, recommendations November 2018
201800266 Angus Council primary school Not upheld, no recommendations November 2018