Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201609479 Lothian NHS Board - Acute Division admission / discharge / transfer procedures Upheld, no recommendations October 2018
201700473 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations October 2018
201700671 Ayrshire and Arran NHS Board appointments / admissions (delay / cancellation / waiting lists) Upheld, recommendations October 2018
201701411 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations October 2018
201702428 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations October 2018
201702609 Perth and Kinross Council handling of application (complaints by opponents) Not upheld, recommendations October 2018
201703195 University of Aberdeen teaching and supervision Upheld, recommendations October 2018
201703214 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2018
201703321 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations October 2018
201703342 Scottish Ambulance Service failure to send ambulance / delay in sending ambulance Some upheld, recommendations October 2018