Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201802126 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2018
201802151 Highland NHS Board nurses / nursing care Upheld, recommendations November 2018
201803268 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2018
201603914 East Dunbartonshire Council handling of application (complaints by applicants) Some upheld, recommendations October 2018
201606059 The City of Edinburgh Council handling of application (complaints by opponents) Some upheld, recommendations October 2018
201607398 Sanctuary (Scotland) Housing Association Ltd repairs and maintenance Upheld, recommendations October 2018
201607444 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations October 2018
201608566 Aberdeenshire Council neighbour disputes and anti-social behaviour Not upheld, no recommendations October 2018
201608890 Forth Valley NHS Board communication / staff attitude / dignity / confidentiality Not upheld, no recommendations October 2018
201609423 Dumfries and Galloway Council primary school Upheld, recommendations October 2018