Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Decision Report 201801841

  • Case ref:
    201801841
  • Date:
    November 2018
  • Body:
    Wheatley Housing Group Ltd
  • Sector:
    Housing Associations
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    repairs and maintenance

Summary

Ms C complained that the association responded unreasonably to reports of water ingress in her home.

We found that the association responded to each fault within the timescales set out in their repairs and maintenance policy, acknowledged the inconvenience caused and offered a goodwill payment. We considered that this response was reasonable and did not uphold Ms C's complaint.

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Updated: December 2, 2018