Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201703354 Lanarkshire NHS Board appointments / admissions (delay / cancellation / waiting lists) Upheld, recommendations October 2018
201703416 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations October 2018
201703486 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations October 2018
201703637 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations October 2018
201703659 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations October 2018
201703685 Lothian NHS Board - Acute Division communication / staff attitude / dignity / confidentiality Upheld, recommendations October 2018
201703801 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations October 2018
201703864 Grampian NHS Board communication / staff attitude / dignity / confidentiality Some upheld, recommendations October 2018
201704087 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations October 2018
201704127 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations October 2018