Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201709200 A Dental Practice in the Grampian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations October 2018
201709222 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations October 2018
201709235 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations October 2018
201709275 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Some upheld, recommendations October 2018
201800070 Aberdeen City Council handling of application (complaints by opponents) Not upheld, no recommendations October 2018
201800189 Scottish Ambulance Service failure to send ambulance / delay in sending ambulance Upheld, recommendations October 2018
201800223 Angus Council unauthorised developments: enforcement action/stop and discontinuation notices Not upheld, no recommendations October 2018
201800304 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations October 2018
201800398 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations October 2018
201800429 University of Edinburgh academic appeal / exam results / degree classification Not upheld, no recommendations October 2018