Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

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Decision Report 201708910

  • Case ref:
    201708910
  • Date:
    October 2018
  • Body:
    Aberdeenshire Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    travelling people

Summary

Ms C complained that the council had failed to respond adequately to complaints about an unauthorised traveller site in her area. Ms C also said that the council's complaint response was inaccurate and that the council had lied about taking eviction proceedings against the travellers.

We found the council had acted in line with their policies and that there were not grounds for acting to move the travellers on. When the unauthorised site was causing a public nuisance, we found that the council did begin proceedings. We also found that the council's complaint response was not clearly worded, but that it was not inaccurate. We did not uphold Ms C's complaints.

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Updated: December 2, 2018