Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201703051 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations September 2018
201703081 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations September 2018
201703141 Scottish Ambulance Service clinical treatment / diagnosis Upheld, recommendations September 2018
201703227 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations September 2018
201703286 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2018
201703314 North Lanarkshire Health and Social Care Partnership home helps / concessions / grants / charges for services Some upheld, recommendations September 2018
201703340 Borders NHS Board clinical treatment / diagnosis Upheld, recommendations September 2018
201703481 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2018
201704139 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations September 2018
201704486 Aberdeen City Council noise pollution Upheld, recommendations September 2018