Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201704550 University of Strathclyde academic appeal / exam results / degree classification Not upheld, no recommendations September 2018
201704575 Lanarkshire NHS Board admission / discharge / transfer procedures Some upheld, recommendations September 2018
201704709 Fife NHS Board clinical treatment / diagnosis Not upheld, recommendations September 2018
201704711 Glasgow City Health and Social Care Partnership nurses / nursing care Upheld, recommendations September 2018
201705013 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations September 2018
201705340 Dumfries and Galloway NHS Board clinical treatment / diagnosis Upheld, recommendations September 2018
201705433 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations September 2018
201705437 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2018
201705674 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations September 2018
201705684 Lothian NHS Board - Acute Division clinical treatment / diagnosis Some upheld, recommendations September 2018