Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201704550

  • Case ref:
    201704550
  • Date:
    September 2018
  • Body:
    University of Strathclyde
  • Sector:
    Universities
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    academic appeal / exam results / degree classification

Summary

Mr C complained about his university’s handling of a personal circumstances application and academic appeals. Mr C said there had been breaches of university regulations.

We found no evidence of breaches of university regulations. We considered that Mr C disagreed with the academic judgement of staff assessing his work, and he disagreed with the decisions taken by the relevant committees and university staff about his personal circumstances application and academic appeals. However, his disagreement with the university’s interpretation of his evidence and their decisions was not evidence of an administrative failing on their part. We did not uphold Mr C’s complaints.

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Updated: December 2, 2018