Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201708954 A Dentist in the Grampian NHS Board area clinical treatment / diagnosis Upheld, recommendations September 2018
201709148 Scottish Ambulance Service clinical treatment / diagnosis Upheld, recommendations September 2018
201709257 Scottish Prison Service complaints handling Not upheld, no recommendations September 2018
201709304 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations September 2018
201800038 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2018
201800052 Trust Housing Association Ltd sheltered housing and community care Some upheld, no recommendations September 2018
201800056 A Medical Practice in the Highland NHS Boad area clinical treatment / diagnosis Not upheld, no recommendations September 2018
201800348 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2018
201800460 Eildon Housing Association Ltd repairs and maintenance Some upheld, recommendations September 2018
201609303 Aberdeen City Council handling of application (complaints by opponents) Not upheld, no recommendations August 2018