Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Decision Report 201708738

  • Case ref:
    201708738
  • Date:
    September 2018
  • Body:
    Fife NHS Board
  • Sector:
    Health
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    clinical treatment / diagnosis

Summary

Mr C complained about the care and treatment provided to his wife (Mrs A) when she was an in-patient at Victoria Hospital. Mr C complained that the board failed to appropriately adjust her medication, that they did not provide her with reasonable physical rehabilitation, and that they unreasonably assessed her as needing a higher level of at home care, which Mr C said delayed Mrs A's discharge from hospital.

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Updated: December 2, 2018