Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201704515 A Medical Practice in the Grampian NHS Board area communication / staff attitude / dignity / confidentiality Not upheld, no recommendations August 2018
201704790 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations August 2018
201705029 Western Isles NHS Board communication / staff attitude / dignity / confidentiality Upheld, recommendations August 2018
201705319 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations August 2018
201705473 Aberdeen City Council repairs and maintenance Not upheld, no recommendations August 2018
201705961 West College Scotland quality (including complaint handling) Upheld, recommendations August 2018
201705986 A Dentist in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2018
201706028 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, recommendations August 2018
201706162 Fife NHS Board nurses / nursing care Some upheld, recommendations August 2018
201706195 Business Stream policy / administration Some upheld, recommendations August 2018