Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201708572 Orkney NHS Board admission / discharge / transfer procedures Not upheld, no recommendations August 2018
201709126 A Medical Practice in the Tayside NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2018
201602709 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations July 2018
201603215 Renfrewshire Council advertisement of proposals: notification and hearing of objections Some upheld, recommendations July 2018
201603463 Dumfries and Galloway Council complaints handling (incl social work complaints procedures) Some upheld, no recommendations July 2018
201604158 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations July 2018
201605078 Forth Valley NHS Board nurses / nursing care Some upheld, recommendations July 2018
201605522 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations July 2018
201606220 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations July 2018
201606542 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations July 2018