Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201701484 East Dunbartonshire Council rent and/or service charges Not upheld, no recommendations August 2018
201701694 Golden Jubilee National Hospital clinical treatment / diagnosis Not upheld, no recommendations August 2018
201701697 Dumfries and Galloway NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2018
201701763 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2018
201701774 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2018
201702192 A Medical Practice in an NHS Board area clinical treatment / diagnosis Some upheld, recommendations August 2018
201702224 A Medical Practice in the Forth Valley NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2018
201702309 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2018
201702515 Lanarkshire NHS Board clinical treatment / diagnosis Not duly made or withdrawn, no recommendations August 2018
201702715 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2018