Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201706293 | River Clyde Homes | repairs and maintenance | Resolved, no recommendations | August 2018 |
| 201706392 | Fife Council | policy / administration | Upheld, recommendations | August 2018 |
| 201706577 | University of Edinburgh | academic appeal / exam results / degree classification | Upheld, recommendations | August 2018 |
| 201706652 | The City of Edinburgh Council | policy / administration | Some upheld, recommendations | August 2018 |
| 201706941 | A Medical Practice in the Tayside NHS Board area | lists (incl difficulty registering and removal from lists) | Not duly made or withdrawn, no recommendations | August 2018 |
| 201706962 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2018 |
| 201707293 | Spire View Housing Association Ltd | repairs and maintenance | Not upheld, no recommendations | August 2018 |
| 201708134 | Glasgow City Council | public health & civic government acts - nuisances / problems in/around buildings | Upheld, recommendations | August 2018 |
| 201708346 | Scottish Prison Service | clothing | Not upheld, no recommendations | August 2018 |
| 201708387 | Clear Business Water | incorrect billing | Not upheld, no recommendations | August 2018 |