Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201700618 A Health Board policy / administration Upheld, recommendations July 2018
201700911 Dumfries and Galloway NHS Board clinical treatment / diagnosis Upheld, recommendations July 2018
201701043 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations July 2018
201701048 Tayside NHS Board clinical treatment / diagnosis Some upheld, no recommendations July 2018
201701060 Scottish Prison Service complaints handling Upheld, recommendations July 2018
201701325 South Lanarkshire Council policy / administration Upheld, recommendations July 2018
201701410 Dumfries and Galloway Council policy / administration Not upheld, recommendations July 2018
201701462 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2018
201701591 Scottish Ambulance Service clinical treatment / diagnosis Upheld, recommendations July 2018
201701595 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations July 2018