Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201701656 Dumfries and Galloway NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2018
201701663 Fife NHS Board clinical treatment / diagnosis Upheld, recommendations July 2018
201701675 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations July 2018
201701739 East Dunbartonshire Health and Social Care Partnership policy / administration Not upheld, no recommendations July 2018
201701978 Scottish Environment Protection Agency complaints handling Upheld, recommendations July 2018
201702329 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2018
201702414 East Dunbartonshire Council policy / administration Upheld, recommendations July 2018
201702536 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Some upheld, recommendations July 2018
201702567 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations July 2018
201702591 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2018