Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201706835 University of the West of Scotland teaching and supervision Not upheld, no recommendations July 2018
201706917 Dumfries and Galloway NHS Board clinical treatment / diagnosis Not upheld, no recommendations July 2018
201707258 Greater Glasgow and Clyde NHS Board - Acute Services Division appointments / admissions (delay / cancellation / waiting lists) Not upheld, no recommendations July 2018
201707301 Scottish Ambulance Service failure to send ambulance / delay in sending ambulance Upheld, recommendations July 2018
201707403 Golden Jubilee National Hospital clinical treatment / diagnosis Not upheld, no recommendations July 2018
201707513 NHS 24 clinical treatment / diagnosis Not upheld, no recommendations July 2018
201707641 Lothian NHS Board communication / staff attitude / dignity / confidentiality Not upheld, no recommendations July 2018
201707727 Anglian Water Business incorrect billing Resolved, no recommendations July 2018
201707783 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations July 2018
201708324 Glasgow City Council special educational needs - assessment & provision Not upheld, no recommendations July 2018