Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201801850 | Scottish Prison Service | personal property | Upheld, recommendations | December 2018 |
| 201801854 | University of the West of Scotland | policy / administration | Not upheld, no recommendations | December 2018 |
| 201802106 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | December 2018 |
| 201802359 | Wheatley Housing Group Ltd | neighbour disputes and anti-social behaviour | Upheld, recommendations | December 2018 |
| 201802571 | Scottish Ambulance Service | clinical treatment / diagnosis | Upheld, no recommendations | December 2018 |
| 201802804 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2018 |
| 201802853 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2018 |
| 201802907 | Falkirk Council | repairs and maintenance | Upheld, recommendations | December 2018 |
| 201802923 | Scottish Prison Service | disciplinary charges - orderly room proceedings | Resolved, no recommendations | December 2018 |
| 201802931 | The City of Edinburgh Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | December 2018 |