Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201801358

  • Case ref:
    201801358
  • Date:
    December 2018
  • Body:
    South Lanarkshire Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    neighbour disputes and anti-social behaviour

Summary

Mrs C complained that the council failed to follow their procedures in response to reports that a tenant had breached their tenancy agreement due to anti-social behaviour. We found that the council had taken steps in response to the reports they had received. The council were reliant on neighbours to inform them of incidents at the time so that could build an accurate picture of the type and frequency of behaviour occurring. In the absence of further reports and evidence of anti-social behaviour, the council was not able to take legal action to recover the tenancy. Therefore, we did not uphold Mrs C's complaint.

Related reading

Updated: December 19, 2018