Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201800251 | Lanarkshire NHS Board | admission / discharge / transfer procedures | Resolved, no recommendations | December 2018 |
| 201800341 | Greater Glasgow and Clyde NHS Board - Acute Services Division | nurses / nursing care | Some upheld, no recommendations | December 2018 |
| 201800422 | River Clyde Homes | repairs and maintenance | Upheld, recommendations | December 2018 |
| 201800650 | North Lanarkshire Health and Social Care Partnership | home helps / concessions / grants / charges for services | Not upheld, no recommendations | December 2018 |
| 201800693 | Scottish Prison Service | admission / searching / removal of visitors | Some upheld, no recommendations | December 2018 |
| 201800972 | Dumfries and Galloway NHS Board | nurses / nursing care | Upheld, recommendations | December 2018 |
| 201800997 | Western Isles NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2018 |
| 201801358 | South Lanarkshire Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | December 2018 |
| 201801606 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2018 |
| 201801666 | Highland NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | December 2018 |