Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201707834 East Ayrshire Council repairs and maintenance Some upheld, no recommendations December 2018
201707870 Glasgow Caledonian University academic appeal / exam results / degree classification Not upheld, no recommendations December 2018
201708282 East Lothian Health and Social Care Partnership calls for general assistance Some upheld, recommendations December 2018
201708427 Highland NHS Board policy / administration Not upheld, no recommendations December 2018
201708511 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2018
201708580 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2018
201708720 Lothian NHS Board - Acute Division hygiene / cleanliness / infection control Upheld, recommendations December 2018
201709246 A Medical Practice in the Greater Glasgow & Clyde NHS Board area clinical treatment / diagnosis Upheld, recommendations December 2018
201800001 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, no recommendations December 2018
201800226 Dumfries and Galloway Health and Social Care Partnership care in the community Not upheld, recommendations December 2018