Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201704421 The Highland Council complaints handling Upheld, recommendations December 2018
201704460 Fife NHS Board clinical treatment / diagnosis Upheld, recommendations December 2018
201704771 A Medical Practice in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations December 2018
201704828 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations December 2018
201704830 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations December 2018
201704876 Argyll and Bute Council handling of application (complaints by opponents) Some upheld, recommendations December 2018
201705043 Lothian NHS Board - Acute Division communication / staff attitude / dignity / confidentiality Some upheld, recommendations December 2018
201705213 Viewpoint Housing Association Ltd neighbour disputes and anti-social behaviour Upheld, recommendations December 2018
201705362 Lothian NHS Board - Acute Division nurses / nursing care Upheld, recommendations December 2018
201705622 Dumfries and Galloway Council sheltered housing issues / residential homes Upheld, recommendations December 2018