Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201800177 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, recommendations January 2019
201800377 Falkirk Council child services and family support Some upheld, recommendations January 2019
201800417 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations January 2019
201800504 A Medical Practice in the Tayside NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2019
201800508 Highland NHS Board nurses / nursing care Upheld, recommendations January 2019
201800529 Midlothian Council other Not upheld, no recommendations January 2019
201800744 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations January 2019
201800782 Scottish Borders Council sheltered housing issues / residential homes Some upheld, recommendations January 2019
201800823 A Medical Practice in the Borders NHS Board area clinical treatment / diagnosis Some upheld, recommendations January 2019
201800888 University of the West of Scotland academic appeal / exam results / degree classification Upheld, recommendations January 2019