Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201708286

  • Case ref:
    201708286
  • Date:
    January 2019
  • Body:
    Argyll and Bute Health and Social Care Partnership
  • Sector:
    Health and Social Care
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    other

Summary

Mr C complained about a pre-sentence report prepared at the request of the court by the partnership's criminal justice social work service. He considered that the process and the report itself were unreasonable. Mr C also complained about contact the social work service made with two third parties regarding his case.

We took independent advice from a social work adviser. We found that the report and the process followed was reasonable and all relevant guidance was appropriately followed. We also found that there was no evidence of unreasonable contact with the two third parties. We did not uphold either of Mr  C's complaints.

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Updated: January 23, 2019