Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201801143 Scottish Prison Service visits Not upheld, no recommendations January 2019
201801223 Fife Council neighbour disputes and anti-social behaviour Upheld, recommendations January 2019
201801280 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations January 2019
201801384 University of Strathclyde special needs - assessment and provision Not upheld, no recommendations January 2019
201801574 Highland NHS Board adult social work services (highland nhs only) Not upheld, no recommendations January 2019
201801804 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2019
201801819 A Medical Practice in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2019
201802160 North Lanarkshire Council primary school Upheld, no recommendations January 2019
201802340 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations January 2019
201802678 A Dentist in the Greater Glasgow & Clyde NHS Board area clinical treatment / diagnosis Upheld, recommendations January 2019