Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201805241 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations February 2019
201602161 Scottish Prison Service complaints handling Upheld, recommendations January 2019
201608807 A Dentist in the Greater Glasgow & Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2019
201609186 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations January 2019
201609404 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, recommendations January 2019
201703147 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations January 2019
201704532 Office of the Accountant in Bankruptcy policy / administration Upheld, recommendations January 2019
201704758 The City of Edinburgh Council control of pollution Some upheld, recommendations January 2019
201704980 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations January 2019
201705027 Angus Council child services and family support Some upheld, recommendations January 2019