Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201800738 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2019
201800745 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations February 2019
201800971 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Upheld, recommendations February 2019
201801180 The City of Edinburgh Council child services and family support Upheld, no recommendations February 2019
201801229 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations February 2019
201801256 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2019
201801463 Dundee Health and Social Care Partnership sheltered housing issues/residential homes Upheld, recommendations February 2019
201801491 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations February 2019
201801705 South Ayrshire Health and Social Care Partnership child services and family support Upheld, recommendations February 2019
201801896 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2019