Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201709160 | University of Edinburgh | complaints handling | Not upheld, no recommendations | February 2019 |
| 201800091 | Edinburgh Health and Social Care Partnership | clinical treatment / diagnosis | Not upheld, no recommendations | February 2019 |
| 201800170 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2019 |
| 201800216 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2019 |
| 201800220 | Greater Glasgow and Clyde NHS Board - Acute Services Division | nurses / nursing care | Upheld, recommendations | February 2019 |
| 201800301 | Scottish Prison Service | personal property | Upheld, recommendations | February 2019 |
| 201800349 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2019 |
| 201800619 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | February 2019 |
| 201800660 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | February 2019 |
| 201800699 | Sanctuary (Scotland) Housing Association Ltd | repairs and maintenance | Upheld, recommendations | February 2019 |