Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201804326 Scottish Ambulance Service clinical treatment / diagnosis Not upheld, no recommendations March 2019
201804624 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2019
201805151 NHS 24 complaints handling Not upheld, no recommendations March 2019
201805288 A Dentist in the Fife NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2019
201805484 Scottish Prison Service staff attitude and dignity Some upheld, no recommendations March 2019
201806211 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Some upheld, no recommendations March 2019
201604366 Perth and Kinross Council policy / administration Some upheld, recommendations February 2019
201607622 Scottish Prison Service accommodation (inc cell amenities and location) Some upheld, recommendations February 2019
201700886 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations February 2019
201704696 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations February 2019