Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201800864 | The City of Edinburgh Council | neighbour disputes and anti-social behaviour | Some upheld, no recommendations | March 2019 |
| 201800868 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2019 |
| 201801027 | West Dunbartonshire Council | repairs and maintenance | Resolved, no recommendations | March 2019 |
| 201801045 | Dundee City Council | policy / administration | Not upheld, no recommendations | March 2019 |
| 201801272 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | March 2019 |
| 201801293 | The Moray Council | communication / staff attitude / dignity / confidentiality | Some upheld, no recommendations | March 2019 |
| 201801342 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | March 2019 |
| 201801381 | East Dunbartonshire Council | secondary school | Some upheld, recommendations | March 2019 |
| 201801415 | Scottish Water | disputed cost to repair sewer / drain | Not upheld, no recommendations | March 2019 |
| 201801567 | Shetland Islands Council | home helps / concessions / grants / charges for services | Not upheld, no recommendations | March 2019 |