Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201706915 Sanctuary (Scotland) Housing Association Ltd neighbour disputes and anti-social behaviour Not upheld, no recommendations March 2019
201706928 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2019
201707366 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2019
201707406 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2019
201707551 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations March 2019
201707656 Glasgow City Council building standards Some upheld, recommendations March 2019
201707707 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations March 2019
201707748 Dumfries and Galloway NHS Board clinical treatment / diagnosis Upheld, recommendations March 2019
201707785 Falkirk Council policy / administration Not upheld, no recommendations March 2019
201708245 Dumfries and Galloway NHS Board clinical treatment / diagnosis Some upheld, recommendations March 2019