Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201702563 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | April 2019 |
| 201706515 | Forth Valley NHS Board | complaints handling | Not upheld, no recommendations | April 2019 |
| 201707109 | Lanarkshire NHS Board | admission / discharge / transfer procedures | Some upheld, recommendations | April 2019 |
| 201707309 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | April 2019 |
| 201707407 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | April 2019 |
| 201707429 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | April 2019 |
| 201707564 | Glasgow City Health and Social Care Partnership | continuing care | Not upheld, no recommendations | April 2019 |
| 201707720 | Scottish Prison Service | discrimination and human rights | Not upheld, no recommendations | April 2019 |
| 201707741 | The Highland Council | handling of application (complaints by opponents) | Some upheld, no recommendations | April 2019 |
| 201708248 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | April 2019 |