Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201800410 Aberdeen City Council complaints handling (incl social work complaints procedures) Upheld, recommendations May 2019
201800557 A Medical Practice in the Tayside NHS Board area clinical treatment / diagnosis Not upheld, no recommendations May 2019
201800979 Golden Jubilee National Hospital admission / discharge / transfer procedures Not upheld, no recommendations May 2019
201801339 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations May 2019
201801523 Dumfries and Galloway NHS Board clinical treatment / diagnosis Some upheld, no recommendations May 2019
201801992 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations May 2019
201802883 Scottish Prison Service assignment of supervision level Not upheld, no recommendations May 2019
201802959 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Some upheld, recommendations May 2019
201803694 Dumfries and Galloway NHS Board nurses / nursing care Upheld, recommendations May 2019
201803700 A Medical Practice in the Dumfries and Galloway NHS Board area clinical treatment / diagnosis Not upheld, no recommendations May 2019